The Crestwood Associates Company Blog

Read about our latest insights and the latest Microsoft innovations


Microsoft Dynamics CRM Helps You Deliver Resources to Your Customers on Schedule

Posted by Donna Krizik on February 27, 2013

Need to schedule the services your business delivers to your customers? Does your business need to plan and manage customer services – with your specific business resources scheduled for specific times and places? Dynamics CRM Service Scheduling can work for you. A recent Crestwood Associates request was from a business that…

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Successfully Connecting ERP Customers to CRM Customers

Posted by Donna Krizik on February 26, 2013

Improvements in the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP (the Connector) have made it a serious option for businesses using both Microsoft Dynamics products. The Connector allows data integration between both systems providing real-time access to information. With the ability to access Customer Accounts, Sales Orders, Sales Invoices,…

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Five New Exciting Features to Explore in Microsoft Dynamics GP 2013

Posted by Donna Krizik on February 18, 2013

There have been many new features and updates added since Microsoft released Dynamics GP 2013. These are a few of the exciting new additions to help your business work to its full potential! Microsoft Dynamics GP 2013 now allows you to balance ledgers easily with sub-ledger reconciliation. Dynamics GP 2013 automatically identifies…

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MOMENTUM 2013: CRM – Engaging a 360° View

Posted by Donna Krizik on February 15, 2013

If you attend only one CRM conference this year, let this be it. This ½ day, incredibly affordable event is jam-packed with critical strategies, practical and actionable knowledge, implementation tools, tips, tricks and much more. Presented by an all-star cast of presenters, this event brings together business and marketing leaders,…

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Top 10 reasons to Attend Convergence 2013

Posted by Donna Krizik on February 15, 2013

Convergence is the premier event for the Microsoft Dynamics community. Held annually, this conference offers everything from the latest product updates to ideal networking opportunities. It is certainly something not to be missed! This year Convergence will be held in New Orleans March 18-21, 2013. It’s the perfect opportunity to…

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Collections Mangement for Microsoft Dynamics GP transitions back to Independent Software Vendor (ISV)

Posted by admin on February 14, 2013

Microsoft has announced that after a successful 12-year relationship, they are transferring ongoing sales, maintenance and support of the Collections Management feature in Dynamics GP back to the author of the software, Professional Advantage. Collections Management allows you to improve cash flow, reduce bad debt and simplify sending invoices to…

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CRM Business Intelligence for Mid-Sized Companies

Posted by Donna Krizik on February 13, 2013

Business Intelligence (BI) and KPIs (Key Performance Indicators) are finally affordable and easy to use for a mid-sized company. Many Microsoft Dynamics CRM users are experiencing sales and inventory data that flows from the Dynamics GP system using the adapter provided free of charge to all Dynamics GP customers or…

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Microsoft Dynamics CRM Off-Shore Development

Posted by Donna Krizik on January 31, 2013

The demand and availability of high quality and low cost software development resources for the development of all kinds of software has forced the movement of many larger software development projects overseas. Crestwood has lately been involved with several Microsoft Dynamics CRM offshore development projects. Our experience has been that…

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Top 3 Benefits of Microsoft Dynamics CRM and SalesFUSION Integration

Posted by Donna Krizik on January 30, 2013

To enhance the usefulness of Crestwood Associates’ Microsoft Dynamics CRM system, we deployed SalesFUSION – an integrated marketing automation system. After using the integrated SalesFUSION application over the last year, these are the three significant areas where we have seen benefits: Email tracking and results Web visitor tracking Landing pages and…

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Gartner Survey Compares CRM and ERP Software Expenditures and Finds CRM Gaining

Posted by Donna Krizik on July 10, 2012

If you are wondering whether you should deploy your CRM or ERP system onsite or in the cloud, you are not alone. A recent press release from from Gartner Inc captures the true magnitude of the expense that CRM and ERP systems can run for companies. The release indicates that…

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