GP Support


SmartList Builder Error When Upgrading Dynamics GP

Posted by David Gigear, Senior Consultant on September 21, 2016

Recently, we were upgrading a client from Dynamics GP 2010 to Dynamics GP 2016.  When we added in SmartList Builder to Dynamics GP 2016, we encountered an error.  Every time users started Dynamics GP and tried to use SmartList Builder, they received the following pop-up message and could not use it. …

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Next Check Number Field in Microsoft Dynamics GP

Posted by Misty Galbreth, Support Analyst on September 21, 2016

The Next Check Number field can be a misunderstood part of Microsoft Dynamics GP.  If not set up properly, you may eventually get check number results that do not make sense, or it may appear as though Dynamics GP is not functioning properly.  Let me explain. The path…

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Get a List of Users and Access for Your Dynamics GP System

Posted by Misty Galbreth, Support Analyst on August 19, 2016

Sometimes you need to know what access users have in Microsoft Dynamics GP.  Maybe for an audit or just a routine cleanup of your system.  Luckily, there are some preloaded or ‘canned’ reports in Dynamics GP that you can use.  How to: To access the…

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Using a SmartList in Microsoft Dynamics GP to Find out Who, What, and When

Posted by Jason Barton, Project Manager on August 4, 2016

Who, what, and when are the most commonly asked questions for our Dynamics GP support team. Who is the vendor or customer for an entry? What user posted a transaction? When was it posted? We are going to share our secret with you.  To find out the answers, just…

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Microsoft Dynamics GP Document Date Verification

Posted by Misty Galbreth, Support Analyst on July 26, 2016

Have you ever entered a document for a future date that doesn’t exist yet in GP?  Maybe you posted an invoice in the year 2061 instead of 2016, or entered a manual check and posted it to the year 3016 in error. If you have, then you know this can…

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Just a Click Away – Excel Dashboards in Microsoft Dynamics GP

Posted by Jason Barton, Project Manager on July 7, 2016

If you have Dynamics GP 2013 R2 or a newer version and you haven’t seen the built-in Excel dashboard reports, you need to read this!  These dashboards show you key information at a glance and have drill-down capabilities embedded in them.  There are dashboards available in the…

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Management Reporter 2012 Not Connecting to Microsoft Dynamics GP & SQL Server 2016

Posted by Brandon Richards, Implementation Manager on July 1, 2016

Problem: While working on a recent customer project, we ran into an error trying to get MR 2012 CU15 working with Dynamics GP 2016 and SQL Server 2016.  "Couldn’t retrieve the list of available databases.  The connection attempt failed." This occurred after MR services were installed and working, and…

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Company Data Archive (CDA) Crestwood Makes It Work for You!

Posted by Mike Giuffre on June 27, 2016

Are your reports getting slower and slower? Does it take forever to lookup customer information? Chances are it is time to clean up your database! It’s easy to get complacent and let your data accumulate in Microsoft Dynamics GP.  In fact that’s a major advantage…

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Sales Holds in Microsoft Dynamics GP

Posted by Mike Giuffre on June 27, 2016

Here is a handy tip from our Crestwood Consulting Team, how to set up a sales hold in Dynamics GP. This feature is often overlooked in Dynamics GP but can be very helpful.  This article will walk through the steps on how to setup, define, and apply holds to…

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Correcting Journal Entries in Microsoft Dynamics GP

Posted by Misty Galbreth, Support Analyst on June 27, 2016

Everyone’s done it.  You’re reviewing your financials or reconciling your books for the month and you find an entry that is incorrect or doesn’t belong at all.  The questions is, what do you do to easily fix that entry?  If it…

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