Support


Management Reporter (MR) Connection Error

Posted by Lauren Christoff on November 3, 2015

Issue: We have a customer who is unable to connect to Management Reporter due to changing their domain User ID associated with the MR services. The Fix: There are a couple options to fix this connection error:  Remove the application and process services using the console under a domain…

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Microsoft Dynamics GP Year-End Update

Posted by Georgia Stewart on October 29, 2015

Microsoft has announced release dates for Dynamics GP year-end updates: Dynamics GP 2013 -  the week of November 16th  Dynamics GP 2015 -  the week of November 23rd  If you are on a prior version of Dynamics GP, you will need to upgrade to receive the year end…

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Delve into Microsoft’s Office Productivity Features

Posted by Jen Bieker on October 16, 2015

We’ve all heard the phrase, work smarter, not harder.  Well here is another new application from Microsoft to help you with that, Microsoft Delve. What is Delve? Delve is a smart, personal global search and discovery tool.  It will automatically search across multiple places for you.…

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Fixed Assets: Tax Book Depreciation Not Working?

Posted by Jen Bieker on September 30, 2015

Here's a quick tip from our consulting staff.    Issue:  One of our customers ran into a problem, when they tried running Tax Book Depreciation on their Fixed Assets, it didn't work - nothing depreciated.  It appeared to have run correctly, there were no error…

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Quick Links and My Reports Disappearing from my Home Page

Posted by admin on September 29, 2015

We’ve run into a couple instances where Microsoft Dynamics GP users (a small number of users), after upgrading to GP 2013 R2 or GP 2015 R2, have had their Quick Links and My Reports disappear from their Home Page.  This user is unable to customize their Home Page, even…

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Affordable Care Act (ACA) Compliance in Microsoft Dynamics GP

Posted by Donna Krizik on September 29, 2015

We are down to the wire on planning for and enacting changes in our accounting systems to comply with the ACA requirements. I know it has been a bit of a learning curve over the last few years, but be assured, Crestwood is here to help you.    2015 is…

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Microsoft Dynamics GP Year End 2015 Preparations

Posted by Georgia Stewart on September 29, 2015

The 2015 calendar year end is approaching and Microsoft is planning the release of the Dynamics GP year-end update for mid-November.   As we begin thinking about the end of 2015, there are some topics that require planning and decision-making. Our upcoming Year End Seminars (in December) will be very detailed regarding…

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Dynamics SL - Correct GL Transactions

Posted by Jen Bieker on August 31, 2015

Need to correct a GL transaction in Dynamics SL?   Our senior consultant Tiffany, shows us how. Starting with SL 2011, you can use the “Correct Journal Transactions” button in the GL Journal Transactions screen to reverse, reverse and correct, or copy a batch that has already been posted.…

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Microsoft Dynamics Management Reporter Upgrade Problems?

Posted by Ben Kaplan on August 24, 2015

As the Crestwood support team began upgrading Microsoft Dynamics clients with the newest version of the Management Reporter,  they noticed a couple issues preventing them from finishing the job. Instead of allowing these issues to persist in the Microsoft community, we decided it was best to share our tips: 1.…

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Having trouble with the latest GP 2015 R2 installer? Crestwood Support Has Your Solution!

Posted by Ben Kaplan on August 24, 2015

The folks on the Crestwood Support team have found that when using the latest GP 2015 R2 installer and they have created an Installation template, a folder for DotNetFX451 does not get automatically copied into the redist subfolder. This causes the Client Install template to fail. In order to resolve this…

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