Support


January 2015 Dynamics GP Hotfix Issue

Posted by Jen Bieker on March 20, 2015

There is an issue in the January Hotfix for Microsoft Dynamics GP that is causing SmartList Builder issues when used in the Web Client. Because of the issues in the hotfix, the Table Finder feature in SmartList Builder cannot load and it causes GP in general to fail loading. If…

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SmartList Builder Web Client Issue with January Hotfixes

Posted by Jen Bieker on March 18, 2015

The Crestwood Support Files – SmartList Builder Web Client Issue There is an issue in the January Hotfix for Microsoft Dynamics GP that is causing SmartList Builder issues when used in the Web Client. Because of the issues in the hotfix, the Table Finder feature in SmartList Builder cannot load…

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MR 2012 Upgrade Timeout Error Fix

Posted by Ben Borger on November 24, 2014

Fixes from the desk of Crestwood Consulting:   While upgrading a customer to Management Reporter 2012, Cumulative Update (CU) 10, we ran into a problem – the conversion kept getting errors and not completing! Looking closer at the error message, it was a SQL timeout error – here’s the actual…

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Dynamics GP Printer Selection

Posted by Jen Bieker on October 29, 2014

Crestwood Associates Dynamics GP Consultant Tip of the Day: Customer Problem:  Help!  Every time I try and print a Word Template from Dynamics GP, I select the printer I want in GP, but the report does not go to the printer I selected.  No matter what I…

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Management Reporter – Cumulative Update (CU) 10 Now Available

Posted by Jen Bieker on October 22, 2014

Microsoft has released an update for Management Reporter.  Included in the update are some new and improved features and some bug fixes. New and Improved Features: • Total formulas are exported to Microsoft Excel • You can choose how headers and footers and exported to Microsoft Excel • Account…

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Where are my Dynamics CRM 2013 Volume License Keys?

Posted by Jen Bieker on July 10, 2014

Here’s a recent scenario from the Crestwood CRM Support Team.  We thought we should share in case you are having the same issue.  We got a call from a customer: “I am a Microsoft Volume License customer and I bought Dynamics CRM 2013 but when I…

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Dynamics GP SmartList - Help with Decimal Places

Posted by Donna Krizik on July 1, 2014

Why is it when you export data from a Dynamics GP SmartList to Excel, the columns are always populated with 5 decimal places?  It used to work fine, but now it seems like the formatting is lost during the export.   Well, this feature was changed in Dynamics GP 2013…

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In Need of Dynamics CRM 2013 Guides, Training, Videos and More?

Posted by Jen Bieker on June 18, 2014

Look no further than the Dynamics CRM 2013 resource site.  It’s packed full of every tool for end users and developers alike, and best of all, it’s free. I really like the way they organized and split the content into different sections, as it makes it…

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CRM 2013 Support Configurations are Changing

Posted by Donna Krizik on May 22, 2014

The next two versions of Dynamics CRM will be SP1 and CRM Online Spring ’14 expected later this year. What’s important about that? Not much, but just a few announcements from Microsoft about some CRM and associated products that won’t be supported after those two releases. …

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Dynamics CRM 2013 SDK

Posted by Jen Bieker on May 9, 2014

May 8, 2014 - Microsoft released their Dynamics CRM 2013 Software Development Kit (SDK). The downloadable SDK documentation is designed for developers, system customizers, and report writers. It contains information for writing server side code, custom business logic, integration modules, workflow assemblies, and plug-ins and also provides an architectural overview of Microsoft Dynamics…

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