Support


Using Prepayments in Dynamics GP 2013

Posted by Georgia Stewart on April 2, 2014

Here's a quick 'how-to' on using prepayments in Microsoft Dynamics GP 2013. The Purchase Order Processing Setup window has a setting to allow prepayments and to assign a default prepayment posting account. You can also set up a Prepayment Password that will be required whenever a prepayment is entered on a…

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Management Reporter Error: Evaluation Period Has Expired

Posted by Juliet Constantino on March 24, 2014

If you have run across this error, read on because we have a solution! Issue: When launching Management Reporter, you get the message that “the evaluation period has expired.  You must enter a valid license key”.  And the only option is to click OK and then…

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Reporting Tips as Wages in Dynamics GP

Posted by Jen Bieker on March 5, 2014

According to the IRS, service charges added to a bill or fixed by the employer that the customer must pay, when paid to an employee, will not constitute a tip but rather constitute non-tip wages. These non-tip wages are subject to social security tax, Medicare tax, and federal income tax…

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How to Handle Tip Reporting in Dynamics GP

Posted by Jen Bieker on March 5, 2014

Employees who receive cash tips of $20 or more in a calendar month while working for you, are required to report to you the total amount of tips they receive. The employees must give you written reports by the tenth of the following month. Employees who receive tips of less than $20…

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Dynamics GP Tax Updates

Posted by Jen Bieker on February 19, 2014

Microsoft Dynamics GP now has tax updates available for download: The 2014 U.S. Payroll round 2 tax updates for Microsoft Dynamics GP 2010 has released. U.S. Payroll Tax Update for Microsoft Dynamics GP 2010 The 2014 U.S. Payroll round 2 tax updates for Microsoft Dynamics GP 2013 has released. U.S. Payroll Tax Update…

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Microsoft has released Dynamics CRM 2013 Update Rollup 1

Posted by Donna Krizik on December 18, 2013

This is a tested, cumulative set of updates for Microsoft Dynamics CRM 2013. It includes performance enhancements that are packaged together for easy deployment. Update Rollup 1 resolves the following issues:  Publishing a CRM report fails as the parent report already links to another report with same name. Invalid Argument when…

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Backing up your FRx Reports and System Maintenance

Posted by Sean Casey, MCTS on September 27, 2013

Backing up the machine that holds your sysdata folder should be a regular part of your company’s backup routines. However, it may also make sense to create your own backup so you have easy access to restore your sysdata folder or reports. To find the location of your sysdata…

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Changing Logos in Dynamics GP 2013 Word Templates

Posted by Sean Casey, MCTS on July 25, 2013

Have you ever tried to change a logo in GP Word Templates and the logo would not update? Well, we have definitely had this issue come across our support desk.  Let’s take a look at what should happen when updating a logo: 1. Normally you would update…

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GP Integration error: Integration Cannot Be Run

Posted by Donna Krizik on July 24, 2013

Source queries and/or Relationships are incomplete. If you are running into this error, there is good news! It's often pretty simple to troubleshoot. Situation: You were able to run an integration last week. It suddenly stopped working today. You get the message below when you try to run…

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Support issue: Unable to open the window or help field

Posted by Donna Krizik on May 24, 2013

If Microsoft GP 2013 is being used on a computer running Windows Vista, 7, Server 8, Server 8 R2, 8 or 8 Server Beta, the Help feature is not available in some programs because they don’t include WinHlp32.exe. In order to open any .hlp files, you must install this component. Luckily, it’s…

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