GoToMeeting - Black Screen Problem

Posted by Jen Bieker on November 13, 2014


One of our employees ran into an issue recently using screen sharing in a GoToMeeting session.  "When I went to share my screen, all anyone could see was a black screen with a mouse pointer moving around."

The Fix:
You cannot use any “Aero” themes on your computer in Windows 7 with GoToMeeting.
To change your theme – go into Control Panel > Appearance and Personalization > Personalization (or “Change the theme” under Personalization)
Choose a Basic and High Contrast Theme, we used the Windows 7 Basic theme.  *  Just do not use any of the Aero type themes

With Windows 8.1 however, this fix didn’t work.  But we found that if you install an older version of GTM - Version 6.3.1 build 1468 to be exact, the GoToMeeting screen sharing then worked.


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