Microsoft Announces New Licensing Options for Microsoft Dynamics CRM Online

Posted by Donna Krizik on July 10, 2013


We are so excited about these new options! Microsoft has always offered Dynamics CRM Online at a single price point.

After listening to their customers, who are demanding more choice and flexibility when purchasing CRM Online, they are going to offer three new online licenses and give customers the ability to mix and match amongst the three.  Also, the online and on- premises licenses will be the same, making it easier for customers to compare and decide what works best for them.

Also, customers will have the ability to access their information on a variety of devices.  No paying separately to access information on mobile devices!  Now for the good stuff:

The Pricing

Professional ($65*) For the core CRM users, who need the full capabilities of Microsoft Dynamics CRM including sales force automation as well as marketing and customer care.  Most users will find this license best fits their needs.

Basic ($30*)  For sales, service and marketing users who need to manage accounts, contacts, leads, cases and access custom applications as well as for business analysts who require reporting capabilities. 

Essential ($15*) For light-weight users who need to access custom applications developed in house or by our vast network of partners.

(*) CRM Online list price shown per user per month in USD, actual pricing might vary by geography. Other fees may apply for add-on services such as additional storage, testing and production instances. Prices are exclusive of any fees you may incur to procure Internet connectivity.

Microsoft is also planning to add flexibility to their support offerings.  Today, they offer basic support and Premier.  In the upcoming months, you will see additional support options offered. (Stay tuned, and we will keep you up to date when the new options are available)

So at a glance, no longer will you be forced to fit every user into the same license!

  1. Mix and match licenses,
  2. Compare and decide. 
  3. Access through mobile applications is included at no extra license cost. 
  4. Take advantage of more options for online support.

There is no better time to buy Microsoft Dynamics CRM!  Call or email Crestwood today to learn more, or set up a free 30-day trial.


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