Salesforce vs Microsoft Office 365 and Dynamics CRM Online

Posted by Donna Krizik on March 19, 2013


Salesforce claims to offer an “all-you-can-eat” social buffet, allowing businesses to get all of the components for one price. The catch is that they have yet to reveal what that price is and have said they will deal with it on a “case-by-case basis”. Microsoft Dynamics CRM Online and Office 365 offer up-front, clearly outlined pricing and features on their respective sites.

You’ve probably heard of Salesforce.com, the cloud-only CRM service that has gradually grown in popularity and size. It is now positioning itself to move beyond its CRM offerings into a complete platform-as-a-service (PaaS) with a socially-connected system of tools. Their pitch for this is the “social enterprise” that will supposedly help transform organizations into social businesses. However, many of these changes seem to suggest Salesforce.com is losing touch with the Small-to-Medium customer, like you and me.

Additional Costs
According to Laurie McCabe the new Salesforce.com Winter 2012 release will introduce 150 new features, all of which will work together to provide a new social enterprise structure for businesses. With the new Chatter social service, a data analysis tool, and ongoing app development for multiple platforms, Salesforce has been busy building its new technology. But all of that adds up to a lot of separate components to buy, McCabe explained,.

Fuzzy Pricing Rules
Salesforce claims to offer an “all-you-can-eat” social buffet, allowing businesses to get all of the components for one price. The catch is that they have yet to reveal what that price is and have said they will deal with it on a “case-by-case basis”.

Cloud Pricing Should be Crystal Clear and Predictable
If you’re like us, you aren’t exactly rolling in cash like some big enterprises that have been minimally affected by the recession. You have a limited budget, and one of the most attractive features of the cloud is the transparency in pricing. None of us want to feel like we are paying more than we should, or that price points are being obscured or are defined after the fact. The beauty of cloud services is that they eliminate the complex licensing schemes, additional hardware costs, and costly upgrades that traditional on-premise installations come with.

CRM Online and Office 365
Perhaps that is why many of us are turning to Microsoft Office 365 and Microsoft Dynamics CRM online. Unlike the competition, Dynamics CRM Online and Office 365 provide a stable set of components that work just as well offline as they do online. Furthermore, the subscription pricing is published on the Office 365 website for small, midsize, and enterprise businesses. Dynamics CRM Online pricing is clearly shown on the landing page for all to see. Up front pricing goes a lot farther than someone telling me they’ll consider it “case-by-case”.

Just something to mull over as you consider a move to the cloud. If you have questions about Dynamics CRM Online and Office 365, please call or email us today.

Donna Krizik / Crestwood Associates LLC, a Dynamics CRM Partner
Ph: 847-394-8820 x43 Email: dkrizik@crestwood.com


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