Reports failing to load in Acumatica? A recent change on Monday, November 17, 2025 introduced in Google Chrome Version 142.0.7444.135 may be the culprit. This update to chrome can cause pop-up report previews to break, redirecting users back to the Report Parameters form instead. This affects multiple areas of Acumatica including invoice printing and working with customized credit card forms. The issue can happen in any Acumatica version.
Here’s what we know: Chrome 142 changed how pop-ups initialize and evaluate ‘window.personalbar.visible’, causing Acumatica’s pop-up windows to load in a partially inactive state. That means the preview logic doesn’t fully execute until the user refreshes the pop-up.
How to fix it: Crestwood Pro Tip: Our customers report that simply pressing F5 inside the pop-up window (or right-clicking the pop-up title bar and choosing Reload) restores the correct report preview.
For official guidance and long-term fixes, check out the Acumatica Community post on this known issue.
https://community.acumatica.com/analytical-reports-238/known-issue-report-preview-does-not-open-in-a-pop-up-window-when-using-chrome-version-142-0-7444-135-33259
Other helpful links/hints:
Check your Chrome version (Settings > Help > About Google Chrome) or use this link chrome://settings/help
Update Chrome from the same page if a future fix becomes available.
Want the full Chrome release notes? Navigate to https://chromereleases.googleblog.com/
Need help diagnosing or implementing a workaround across your environment? Contact Crestwood, we’ve got you.
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