Crestwood Client Support

Need Support?

Crestwood provides in-house support to help assist clients with fully leveraging system capabilities.  We’re dedicated to providing the best service support experience possible. Here’s how it works:

 

STEP 1: Submit a Support Request

  • e: support@crestwood.com
  • p: 1-847-394-8820 option # 2
  • Support Hours: Monday – Friday 8:00 AM – 5:00 PM (CST)

STEP 2: We’ll ask you for the Following:

  • Your name, company name,  and contact information
  • Description of issue and specifically what you were doing when it occurred
  • Screenshots of the error or issue if possible
  • The urgency of the request

STEP 3: We’ll Assign your Support Case

  • All requests are entered into our ticketing system and you will receive a confirmation email with a Support Case Number.
  • Support Case Numbers are triaged by priority and checked daily.
  • Cases are handled based on the urgency level of requests.
    • Critical = 1 hour response time (Locked out of Acumatica, GP/SL, payroll down, unable to print checks).
    • High = Same business day response time (Resolve a stuck or partially released batch).
    • Normal = Next Business day response time (Add a new user).
    • Low = Scheduled as available (Walk through how to perform a non-critical task, solve nuisance errors).

LOOKING FOR QUICK ANSWERS? REVIEW OUR BLOG
We post many of the most common issues and resolutions, along with tons of Tips & Tricks!

The Crestwood Trust Guarantee:

True Experts. Software that Works. No Hidden Fees