Crestwood Client Support
Need Support?
Crestwood provides in-house support to help assist clients with fully leveraging system capabilities. We’re dedicated to providing the best service support experience possible. Here’s how it works:
STEP 1: Submit a Support Request
- e: support@crestwood.com
- p: 1-847-394-8820 option # 2
- Support Hours: Monday – Friday 8:00 AM – 5:00 PM (CST)
STEP 2: We’ll ask you for the Following:
- Your name, company name, and contact information
- Description of issue and specifically what you were doing when it occurred
- Screenshots of the error or issue if possible
- The urgency of the request
STEP 3: We’ll Assign your Support Case
- All requests are entered into our ticketing system and you will receive a confirmation email with a Support Case Number.
- Support Case Numbers are triaged by priority and checked daily.
- Cases are handled based on the urgency level of requests.
- Critical = 1 hour response time (Locked out of Acumatica, GP/SL, payroll down, unable to print checks).
- High = Same business day response time (Resolve a stuck or partially released batch).
- Normal = Next Business day response time (Add a new user).
- Low = Scheduled as available (Walk through how to perform a non-critical task, solve nuisance errors).