Wednesday, May 17, 2023 at 9:00 AM – 11:15 AM
Thursday, May 18, 2023, at 9:00 AM – 10:45 AM
(GMT-08:00) Pacific Time (US & Canada)
Register Here
Accelerate your learning credentials with an introduction to customer relationship management (CRM) at Dynamics 365 Virtual Training Day: Fundamentals (CRM) from Microsoft Learn. Join us for this free training event to learn about the CRM capabilities for marketing, sales, customer service, and field service. You’ll also explore how Microsoft Dataverse stores and secures business data to help streamline business processes and personalize the customer experience.
You will have the opportunity to:
- Better understand the CRM capabilities of Dynamics 365.
- Explore individual Dynamics 365 customer relationship management applications.
- Jumpstart your preparation for the Microsoft Dynamics 365 Fundamentals (CRM) certification exam.
Who should attend:
- IT professionals
- Developers
- IT decision makers
Technical level:
- This is a foundational-level course. Attendees should understand the fundamental scope of technology and the opportunity to integrate without practice or hands-on experience.
After completing this training, you will be able to:
- Better understand the CRM capabilities of Dynamics 365.
- Explore individual Dynamics 365 customer relationship management applications.
- Jumpstart your preparation for the Microsoft Dynamics 365 Fundamentals (CRM) certification exam.
