We ran into an issue recently where client would receive the following error when logging into Microsoft Dynamics GP even though licenses are available:
“The maximum number of users are logged into the system.”
Clicking OK closes Dynamics GP. What is also strange is that the “Users Allowed” and “Current Users” fields both show 0.
When logging in with SA, there are no issues and the correct number of Users Allowed is displayed, as well as the correct number of users currently logged in:
How to Solve the Error
This turned out to be a very simple issue. The user logging in was assigned the “Limited” User Type, and the client did not own any licenses for limited users:
Licenses Owned:
- Full User 7
- Limited User 0
- Self Serve User 21
- Platform: Intel
- Operating system: Windows, Win
- Database: SQL
The client had recently made some licensing changes to GP and overlooked the fact that one or more users were assigned this User Type.
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