How to Resolve a Dynamics GP Microsoft Word Template Error


After modifying the SOP Blank Invoice format in Microsoft Dynamics GP, I received this error message: “We’re sorry. We can’t open SOP Blank Invoice Form because we found a problem with its contents.”

Clicking “Details” provides additional errors:

  • Microsoft Office cannot open this file because some parts are missing or invalid.
  • Location: Part: /word/footer2.xml, Line: 0, Column: 0
  • Word found unreadable content. Do you want to recover the contents of this document?

Initially, I thought I had accidentally deleted a bookmark in the footer section while editing the template. I verified this wasn’t the cause of the error this time. I modified the various section options for a while… until I realized the error was actually caused by some text I had entered into the footer section.

I added the text below to the footer and referenced an e-mail address. When I clicked space after entering the e-mail address, MS Word automatically converted this into a hyperlink.

Dynamics GP Microsoft Word Error

When I tried to print the invoice I received these error messages:

Dynamics GP Microsoft Word Error

Dynamics GP Microsoft Word Error

I modified the template and this time I made sure to click the backspace at the end of the e-mail address to remove the hyperlink:

Dynamics GP Microsoft Word Error

After completing this edit, the invoice now generated without errors and correctly displays the text that was added to the footer:

Dynamics GP Microsoft Word Error

This is just one example of a problem that one person had, and we figured that you may have encountered it, too! What other error messages have you received? Let our support team tackle it – email us at And be sure to subscribe to our blog, for more Dynamics GP tips, tricks, and problems solved!

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