Life would be so boring without change, don’t you think? We know that Microsoft agrees with that! One big change is coming that we wanted to make you aware of: the new, modern portal for submitting support requests for all Dynamics products (like Dynamics GP, Dynamics SL, and Dynamics 365 Business Central). Microsoft is working to modernize the support experience for Dynamics customers. As part of this change, they are removing the ability to create and view technical support requests in CustomerSource and switching to a Support for Business portal. This change will be effective on March 15, 2019.
After March 15th, you will be redirected from CustomerSource to the new portal to create and view technical support requests. For online products, PartnerCenter will be the home portal with redirections to the specific product experiences for Dynamics 365, Azure and Office 365. For Dynamics on-premises products (like Dynamics GP and Dynamics SL), customers will be redirected to Support for Business.
This change only impacts how you create and view technical support incidents. There are no changes to existing support plans and SLAs. CustomerSource login credentials will be recognized, and any existing incidents will be available in the new support portal experience.
Don’t fret this change; using the portal is very intuitive. This article on Microsoft details how to submit a support case for on-premises systems. As always, our team is available for any assistance, so feel free to reach out!