Technological advances in ERP and CRM systems have nearly eliminated guesswork and provided unprecedented muscle to operations. But one thing technology can’t do is read customers’ minds. The good news, though, is that if you know where to look, there’s no magic needed. You can use voice of the customer (VoC) analytics within the right … Read more
Since 2020, product distribution companies have faced rolling waves of worker shortages and supply chain disruptions, all amid a global economy that can best be described in one word: unpredictable. It should come as no surprise, then, that product distribution companies would increasingly look to ERP capabilities such as process automation to bridge gaps and … Read more