As businesses increasingly rely on technology to drive their operations, it is crucial to have a reliable support system in place to ensure the smooth running of business processes. Today, we’ll look at this through the lens of the changing dynamics behind Microsoft Dynamics GP support. Microsoft GP Support for Cloud-Based Solutions One of the … Read more
Why batches get stuck Chances are you’ve had a batch stuck in Dynamics GP. Many reasons may cause a batch to get stuck and require fixing. This occurs when a user posts and either Dynamics GP freezes or their computer loses connection with the server. We also see batches get stuck when users do not sign … Read more
Upon logging into Dynamics GP, clients have indicated that they have received several Script Error messages. These error messages give you two options: Do you want to continue running scripts on this page: YES OR NO You click YES or NO, and more errors continue to appear. To resolve these error messages, you will … Read more
Accurate reporting is paramount to making effective decisions in any business. In Microsoft Dynamics GP, SmartLists are a fantastic tool for organizing your data exactly how you need it. In Dynamics GP, there are out-of-the-box SmartLists already loaded in your system. Those are great places to start, but when is anything ever perfect right out … Read more
How can I correct a posted transaction in Dynamics GP? Have you ever accidentally posted a journal entry incorrectly? Dynamics GP does not allow you to correct or void a GL entry that is posted. You need to enter a new journal entry, reversing the previously entered one. Dynamics GP provides the ability to do … Read more
I won’t keep you in suspense – MACROS! Yes, you can use the Macros tool in Microsoft Word to record any repetitive action and save yourself time and money! Even though Microsoft offers a number of import tools for Dynamics GP including Integration Manager, Table Imports, and eConnect and there are third-party tools available to purchase, such as Scribe … Read more
As we mentioned in a previous blog, users printing from Report Writer (including checks!) were experiencing an error: black boxes instead of images. This problem spanned across a number of Microsoft products. (Photo credit: Justin Sutton, Dynamics GP Support Team) The Solution The fix is here! The latest update (released March 18th, 2021) includes the … Read more
What Happened? Many users are reporting a problem with Microsoft Dynamics GP after the latest update: when you attempt print using Report Writer reports, black boxes instead of images appear on the reports. The following Windows updates (all from March) were affected: “KB5000808” “KB5000809” “KB5000802” “KB5000803” “KB5000812” “KB5000822” This only affects Report Writer reports (Word … Read more
With the Year-end fast approaching, there are some versions of Dynamics GP that are no longer supported. In 2018, any release prior to and including GP 2013. If you are using the payroll module in any of these releases you will not receive the Payroll Year-end Update hotfix that Microsoft releases in November 2018, and … Read more
Recently, a client asked if it is possible to set up payroll direct deposit for an employee where the employee requested that a portion of their net pay be deposited into one account and the remaining balance be deposited into another account. With Microsoft Dynamics GP, you can enter percentages for the direct deposit amounts, … Read more
Microsoft Dynamics GP Letter Writing Assistant has been around for a long time but I find a lot of people don’t know about it. Microsoft has provided sample Word documents to be used for letters that you need to send to customers, vendors, and employees. You can send the letters to all, or select from … Read more
This question has come up multiple times over the past few months. So, I wanted to share our recommendations for credit card payments to vendors in Microsoft Dynamics GP. Here are two methods to use credit cards when paying a vendor. Method 1: First, enter all credit card transactions when the credit card statement is … Read more
We have had several clients inquire about the impact on the Retained Earnings Account during the Year End Close process. Here is an explanation. During the Year End Close process, Microsoft Dynamics GP uses the Posting Type of each account to determine which accounts are Balance Sheet vs. P&L accounts. For all of the P&L … Read more
Recently, one of our clients upgraded to Microsoft Dynamics GP 2018 and ran into an issue with a view no longer working. They used a view in a SmartList to show security roles, security resource details, and tasks assigned to each user in a Dynamics GP company. However, after the upgrade, this view no longer … Read more
Which vouchers have attachments? In Dynamics GP, the Document Attach feature allows you to connect documents such as requisitions, credit reports, and images to master records and transactions. An easy way to quickly see whether a payable voucher has an attachment is to create a SmartList. Read on to find out more and download our … Read more
We recently had a client contact our support team with a great question on depreciation of fixed assets in Microsoft Dynamics GP. Customer Scenario & Question on Depreciation Our Company has been acquired by an equity firm and they have revalued all our fixed assets as of December 2017. I need to adjust the … Read more
Quite often we have clients ask us to create a new company in Dynamics GP that has the same master data as an existing company. Many businesses will do this because: The company was purchased and the new owners will start a new company with the same master data but no transactions as of the … Read more
The 2017 calendar year-end is approaching and Microsoft is planning the release of the Dynamics GP year-end update for mid to late November. As we begin thinking about the end of 2017, some topics require planning and decision-making. Download our guide below and review the checklist items to make sure you’re ready to close out … Read more
If you have one of the newer 4K monitors, have you run into issues with super small font size? I recently ran into this with a client who was using a newer Ultra 4K monitor when accessing Microsoft Dynamics GP (newer supported versions) through a remote Desktop Environment. Problem: While running queries in Dynamics GP, … Read more
It’s a good practice to regularly change your password to Microsoft Dynamics GP. However, if you’re like me, you probably forget, or say, “l’ll do that tomorrow”. Here’s a tip – set up a reminder to pop up every month in Dynamics GP. Here’s How: Go to the Dynamics GP Home Page. Here, you should … Read more
If you are frequently ordering the same item from a vendor and drop shipping the order to the same customer, you need to read this! Learn how you can save time streamlining drop-ship purchases in Microsoft Dynamics GP. Scenario: One of our clients has customers who frequently purchase the same item number. They order the … Read more
Recently, a client contacted me because her home page features in Dynamics GP 2013 R2 had disappeared. This had happened once before, and she was able to re-add the features in the “Customize this page” window – but this time, that didn’t work. In spite of every attempt to re-activate the Quick Link (and other … Read more
Recently, some of our clients using Microsoft Dynamics GP have indicated they are receiving errors in the Connect section on the Dynamics GP Home Page. The Connect section of the Dynamics GP home page is a live connection to a Microsoft website to provide information about upcoming releases and blogs about Dynamics GP. Each version … Read more
A customer recently asked me to remove the Microsoft Customer Experience Improvement Program (CEIP) Reminder Task from Dynamics GP 2016 R2. Every time she logged in, the reminder popped up on her task list. She attempted to complete and remove the reminder with no avail. What is this task? When you install Microsoft Dynamics GP, … Read more